Billing
Supp uses pay-per-resolution pricing. Purchase prepaid credits, get charged only for successful actions.
Pricing
| Action | Cost |
|---|---|
| Classification + template response | $0.20 |
| Classification + integration action | $0.30 |
| Priority scoring | +$0.03 |
| Batch classification | 50% discount |
MCP tool costs:
| Tool | Cost |
|---|---|
supp_classify | $0.20 |
supp_classify_with_priority | $0.23 |
supp_priority_score | $0.03 |
supp_trigger_execute | Varies |
| Everything else | Free |
Free Credits
New accounts get $5.00 in free credits — enough for ~25 classifications.
Spend Caps
Every API key has a spend limit (default: $5.00/day) to prevent unexpected charges.
text
supp_spend_cap(action: "view", key_id: "key_abc")
> $5.00/day cap, $3.20 used, $1.80 remaining
supp_spend_cap(action: "update", key_id: "key_abc", spend_cap: 10.00)
> Cap updated to $10.00/day
supp_spend_cap(action: "approve_overage", key_id: "key_abc", duration_hours: 48)
> Overage approved for 48 hoursMCP Tools
| Tool | Description |
|---|---|
supp_balance | Check balance and recent charges |
supp_spend_cap | View/update spend caps |
supp_refund | Submit a refund request |
supp_refund_status | Check refund request status |
Refunds
If an integration action fails after charging, credits are automatically refunded.
For other refund requests:
text
supp_refund(
reason: "Unexpected charges from compromised API key",
amount: 15.00,
contact_method: "email"
)
> Returns refund_id for tracking
supp_refund_status()
> Shows status of all refund requestsRefund requests are reviewed within 1-2 business days.
Monitoring
text
supp_balance()
> Current balance + recent charges
supp_stats(period: "month")
> Total tickets, resolution rate, total cost
supp_stats_export(period: "month", format: "csv")
> Download URL for detailed export