Integrations
Connect external services so Supp can automatically create issues, post messages, send emails, and trigger webhooks when tickets are classified.
Supported Services
Issue Tracking
| Provider | Connection | Action |
|---|---|---|
| GitHub | OAuth or token | Create issues with labels and priority tags |
| Linear | OAuth or API key | Create issues with priority, team, and project |
| Jira | OAuth or basic auth | Create issues with project and type |
| Notion | OAuth | Create pages in databases |
Communication
| Provider | Connection | Action |
|---|---|---|
| Slack | OAuth or webhook | Post to channels with rich Block Kit formatting |
| Discord | Webhook | Post to channels |
| Microsoft Teams | Webhook | Post to channels |
| Email (Resend) | API key | Send templated emails |
CRM & Support
| Provider | Connection | Action |
|---|---|---|
| Zendesk | API key | Create support tickets |
| Intercom | OAuth or API key | Create conversations |
| HubSpot | API key | Create tickets in pipelines |
| Shopify | API key | Tag orders, update customers |
Automation
| Provider | Connection | Action |
|---|---|---|
| Zapier | Webhook URL | Trigger any Zap workflow |
| Custom | HTTPS URL | POST JSON to any endpoint |
Priority Mapping
When creating issues, Supp maps priority levels automatically:
| Supp Priority | GitHub Label | Linear | Jira |
|---|---|---|---|
| critical | P0 | Urgent | Highest |
| high | P1 | High | High |
| medium | P2 | Medium | Medium |
| low | P3 | Low | Low |
MCP Tools
| Tool | Description |
|---|---|
supp_integrations | List connected and available services |
supp_connect | Get OAuth URL or setup instructions |
supp_disconnect | Disconnect a service |
Connecting via MCP
text
You: "What integrations are available?"
> supp_integrations()
You: "Connect GitHub"
> supp_connect(service: "github")
Returns: OAuth URL — open to authorize
You: "Connect Slack"
> supp_connect(service: "slack")
Returns: OAuth URL
You: "Disconnect Linear"
> supp_disconnect(service: "linear")Multiple Connections
You can connect multiple instances of the same provider:
- Two Slack workspaces (engineering + support)
- Multiple GitHub repos
- Different email addresses for different intents
Specify which integration to use in each routing rule's config.
Token Management
Supp automatically detects expired tokens and prompts you to reconnect. If a token fails 3 consecutive verification checks, the integration is auto-disconnected.