Technical Support
Api Troubleshooting
API-related issues
Example customer messages
“I'm getting a 403 error on every API call even though my key is correct”
“The API returns empty responses for endpoints that should have data”
“Rate limiting is kicking in way before I hit the documented limits”
“My webhook endpoint isn't receiving any events from your API”
“The API documentation says the field is 'user_id' but it's actually 'userId'”
Suggested automations
Create a bug report in Linear or Jira with full context
Escalate to the engineering on-call via Slack
Send known workaround or troubleshooting steps
Route by priority level to the right team