Technical Support
Performance Issue
Report slow or degraded performance
Example customer messages
“The app has been incredibly slow all morning”
“Pages are taking 10+ seconds to load — is something going on?”
“The dashboard used to load instantly, now it takes forever”
“Performance has been terrible since the last update”
“Everything is laggy and unresponsive on the web app”
Suggested automations
Create a bug report in Linear or Jira with full context
Escalate to the engineering on-call via Slack
Send known workaround or troubleshooting steps
Route by priority level to the right team