Technical Support
Crash Report
Report an app/system crash
Example customer messages
“The app crashes every time I try to open the reports section”
“I keep getting a white screen and then the app restarts”
“The mobile app crashed and now it won't open at all”
“It crashes consistently when I try to upload files larger than 5MB”
“The app freezes and then force closes — I've lost work twice today”
Suggested automations
Create a bug report in Linear or Jira with full context
Escalate to the engineering on-call via Slack
Send known workaround or troubleshooting steps
Route by priority level to the right team