Technical Support
Error Message Clarification
Ask what an error message means
Example customer messages
“I keep getting error code E-4012 — what does that mean?”
“The error just says 'Something went wrong' with no details”
“What does 'insufficient permissions' mean? I'm the admin”
“I got a 'quota exceeded' error but I barely use the service”
“The error message is in a language I don't understand”
Suggested automations
Create a bug report in Linear or Jira with full context
Escalate to the engineering on-call via Slack
Send known workaround or troubleshooting steps
Route by priority level to the right team