Technical Support
App Freezing
App freezes or becomes unresponsive
Example customer messages
“I'm running into an issue — app freezes or becomes unresponsive”
“Something isn't working right. App freezes or becomes unresponsive”
“I need technical help: app freezes or becomes unresponsive”
“This has been happening since yesterday: app freezes or becomes unresponsive”
“Can your team look into this? App freezes or becomes unresponsive”
Suggested automations
Create a bug report in Linear or Jira with full context
Escalate to the engineering on-call via Slack
Send known workaround or troubleshooting steps
Route by priority level to the right team