Technical Support
Download Failure
File download not working
Example customer messages
“I'm running into an issue — file download not working”
“Something isn't working right. File download not working”
“I need technical help: file download not working”
“This has been happening since yesterday: file download not working”
“Can your team look into this? File download not working”
Suggested automations
Create a bug report in Linear or Jira with full context
Escalate to the engineering on-call via Slack
Send known workaround or troubleshooting steps
Route by priority level to the right team