Technical Support
Unexpected Behavior
Product behaving differently than expected
Example customer messages
“I'm running into an issue — product behaving differently than expected”
“Something isn't working right. Product behaving differently than expected”
“I need technical help: product behaving differently than expected”
“This has been happening since yesterday: product behaving differently than expected”
“Can your team look into this? Product behaving differently than expected”
Suggested automations
Create a bug report in Linear or Jira with full context
Escalate to the engineering on-call via Slack
Send known workaround or troubleshooting steps
Route by priority level to the right team