Technical Support
Upload Failure
File upload not working
Example customer messages
“I'm running into an issue — file upload not working”
“Something isn't working right. File upload not working”
“I need technical help: file upload not working”
“This has been happening since yesterday: file upload not working”
“Can your team look into this? File upload not working”
Suggested automations
Create a bug report in Linear or Jira with full context
Escalate to the engineering on-call via Slack
Send known workaround or troubleshooting steps
Route by priority level to the right team